Privacy Policy

1. Who we are

VeriLocal (“we”, “us”, “our”) operates the VeriLocal platform. Contact: info@verilocal.co.za.

For POPIA purposes, we are the Responsible Party. Our Information Officer can be reached at the same email address.

2. Information we collect

We collect personal information you provide when you:

• Create an account or sign up
• Leave a review
• Claim a property listing
• Join events or contact us
• Use the platform in other ways

This may include:

• Name
• Email address
• Phone number
• Messages and correspondence
• Account details and content you post (reviews, replies, claims, etc.)

We may also collect limited technical information (IP address, browser type, device information, and usage data) to operate and improve the platform.

3. How we use your information

We use the information to:

• Operate and maintain VeriLocal
• Verify accounts (including phone verification) and property claims
• Display reviews, listings, and events
• Improve the product and user experience
• Respond to your enquiries
• Enforce our Terms of Use
• Comply with legal obligations

4. Sharing of information

We do not sell your personal information. We may share information with trusted service providers who help us operate the platform (for example hosting, email delivery, SMS delivery, analytics, or security services). These providers may only process the information on our instructions and must protect it appropriately.

We may also disclose information if required by law or to protect our rights, users, or the public.

5. Retention

We keep personal information only for as long as needed for the purposes set out above, or as required by law. When it is no longer needed, we securely delete or anonymise it.

6. Your rights

Under POPIA you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal or operational requirements)
• Object to certain processing

To exercise these rights, email us at info@verilocal.co.za. We will respond within a reasonable time.

You also have the right to lodge a complaint with the Information Regulator.

7. Security

We take reasonable technical and organisational measures to protect personal information against loss, damage, unauthorised access, or disclosure. No system is completely secure, but we work to keep your data safe.

8. Changes

We may update this Privacy Policy from time to time. The latest version will always be available on the website. Continued use of VeriLocal after changes means you accept the updated policy.